play exchange
play exchange
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This app is available for your device
play exchange
This app is available for your device
Contact
+91 1413446379
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the play exchange?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to successfully log in. This method eliminates the need for a password or email login, providing a convenient alternative.
Q2: What should I do if I am not getting OTP?
To start, check your internet connection for a strong signal. If you're still experiencing issues, click 'send OTP' and wait for the time limit to pass. If you don't receive the OTP, contact the app's support system via live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To access your account, try logging in with your active phone number. If your number has changed, please send your updated KYC details to our customer support team via email to facilitate a smooth account transfer.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device. Once uninstalled, download the latest version of the app, which should resolve the problem. After updating, you can log in and continue playing.
Q1: What is the minimum withdrawal amount in the play exchange?
In this app, you can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are limited to the money earned from gaming, excluding bonus amounts. You cannot withdraw bonus money, only the rewards earned through gaming activities.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that all your Know Your Customer (KYC) details are completed and saved within the app. This includes uploading your Aadhaar card and linking your UPI and bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services enable a process that typically takes 30 minutes to 3 hours to complete. However, payment processing may occasionally be delayed, resulting in a wait time of up to 24 hours. This delay can be a drawback, but the app's overall efficiency remains a key benefit.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn. Any winnings earned using the bonus amount can be withdrawn. The bonus money itself remains separate from winnings and is not available for withdrawal.
Q5: Withdraw failed, money did not come, what should I do?
To check the status of your withdrawal, go to the settings and review your transaction history. If the withdrawal is failing to process, don't worry, the funds will be added to your wallet account within 24 hours. If the issue persists, you can contact their care centre for assistance.
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